Customer Care Advocate Conservation Services Group Westborough Ma

Conservation Services Group/Westborough, MACSG is currently seeking a high energy process and customer service driven team member to assist the Massachusetts based Home Energy Services program team. This individual will work closely with the field and office teams to facilitate the processing of customer contracts and rebates, to achieve high levels of customer satisfaction through exemplary customer service, provide analysis on program performance, and conduct targeted outreach to engage customers in the program. The Customer Care Advocate will also provide support for special initiatives that are periodically offered by the program. Other duties will include promoting the benefits of the program through special events or community outreach activities to engage new customers into the program.Responsibilities:o Provide direct support to customers to encourage the adoption of recommended energy efficiency improvements. Assist in proactive customer follow up after the Home Energy Assessment and respond to customer inquiries regarding installation of the recommended energy efficiency improvements. Research past activities, schedule follow-up visits by field staff if needed, address any outstanding documentation or actions necessary to enable the customer to proceed with the improvements, with the goal of immediate resolution. Document all actions and resolution in program data system. o Expedite resolution of any outstanding customer questions or technical matters, working with the customer, contractor and appropriate field staff. o Be responsible for resolving any customer complaints with the program with the support of CSG's Field Services, Contractor Services and Quality Control teams as needed.o Schedule and attend community events representing the program to promote the benefits and services to home owners. o Assist with program performance reporting and data analysis.Job Requirementso Bachelor's degree or equivalent experienceo 2-4 years customer service and administrative experience in an office environment required. o Experience with residential energy efficiency programs preferred.o Highly proficient with the Microsoft Office suite of products with ability to quickly become proficient in new software applications.o Strong database, mathematical and organizational skills preferred.o Sales experience desirable.o Demonstrated interpersonal skills and team orientation.o Excellent customer service and communications skills with demonstrated interpersonal and team orientation skills.o Ability to balance multiple tasks and deadlines.o Demonstrated presentation skillso Highly organized with the ability to multitask, prioritize, and problem solve in a deadline driven environment.Salary Range: Commensurate with experienceCSG's compensation package includes comprehensive medical coverage with BlueCross BlueShield Blue Care Elect PPO, dental coverage with Delta Dental PPO, and vision coverage with EyeMed Vision Care; Employer paid life and AD&D insurance and STD Plus paid holidays, PTO, and employer matching 401(k) retirement plan.Please apply online at: http://jobs-csg.icims.com CSG is an Equal Opportunity EmployerCompany Overview:Conservation Services Group (CSG) is the leading provider of residential energy efficiency programs in North America. CSG has helped Americans make smart energy use decisions an important part of the way they live and work since 1984. The company designs, develops, and delivers innovative, results-driven programs. CSG employees are committed to a mission of delivering these comprehensive programs to help people use energy more wisely. Energy efficiency and renewable energy are our sole business, not one of a hundred departments in a large corporation. CSG provides proven expertise to utilities, state agencies, trade allies and homeowners, tenants, and property owners seeking to improve home durability, safety, air quality and comfort while saving money. We bring creativity and commitment to our goals of championing the development and use of safe, clean energy. People who work at CSG say that its a unique kind of organization - one that nurtures individual talents and inspires dedication. We share a commitment to our work and our mission. CSG has a collegial atmosphere, where people respect and encourage each other to help the environment and change the way our country uses energy. How about you; do you see yourself as a part of our team?Key Words: green jobs, energy efficiency, utility, conservation, BPI, LEED, weatherization, HVAC, clean energy, energy conservation, csg jobs, energy consulting, energy efficient, green energy, renewable energy Apply Here: http://www.Click2Apply.net/5v6s3jnPI87701299 Apply To Job